Again they gave me some bullcrap that they could not unlock it. I am done with them. This is the 2nd phone I'm stuck with. I have no idea how to use an iPhone. There's nobody else in my family to let them use it so it will just sit in the box like the other one I've had for 3 years. I'm letting customers know there is no satisfaction with Virgin. I have never had satisfaction with them and I'm letting everybody else know that they will not give you any satisfaction like the saying is you go cheap you get cheap.
Their phones are just as cheap. In 4 years I've gone through 4 phones well to besides the two that sat their phones are only good for one year. They will start to screw up or you feel like you have a virus. They will no longer work. I've always gone with Boost or somebody like Virgin for the pricing. But now I'm with Sprint. A better company. Better phones. Better service. Thank you. I've been a Virgin Mobile customer since I've never had good luck with their customer service, but figured customer service for these kinds of things is never good anyway.
And, the service is so cheap. BUT -- this past week has me wholeheartedly considering taking my business elsewhere, even if it means paying twice as much. I tried to purchase an iPhone on virginmobileusa. I called customer service and they said it was a problem with my bank. I called my bank and they said there was no issue with my card or my bank account, and that I should go ahead and try again. So, I called Virgin Mobile customer service again and told them this. I got fed up and went to the Apple Store, which is a journey from my house and quite a pain to make, and purchased a new phone there.
That is a five hundred dollar difference because the Virgin Mobile website would not process my order. Sooooooooooo unhappy. And it gets better. I purchased a brand new, very very very expensive phone from the Apple Store, and proceed to try to switch out the SIM card from my old iPhone.
It doesn't work, so I call Virgin Mobile. After being on hold for 80 minutes, I finally speak to someone. I explain the whole issue after giving all my account information, only to be transferred to a different department. They tell me that my current SIM card is not compatible with the new phone, and that I need to purchase one from Virgin Mobile. They tell me to do this online. I explicitly asked if there was anything I needed to do at this point, and she said NO. She said to wait for the SIM card to come in the mail and then give Virgin Mobile another call to have them help me set up the new phone.
She said I would receive the card in business days.
Eight days go by. No SIM card comes in the mail. I give Virgin Mobile another call. Am on hold for 40 minutes. Talk to a customer service rep, who transfers me to the tech department, who puts me on hold to "figure it out," then tells me the order was never placed. Why did it take so long, and so many people, and so many hours of my life for them to tell me this?
How can they be this incompetent? Mainly use landline. Keep Virgin mobile flip phone for "just in case". Left five year old flip phone in hotel in SF. Not worth returning to find it, have a backup flip phone, unused, unactivated, at home. Long story short, Abby, with Virgin Mobile, worked with me to keep obsolete flip phone. She even called me back when she found a comparable plan to the one I used to use that was no longer available. Thanks Abby. I have been a V. Mobile customer for over 20 years.
I use the "pay as you go" program. I turned off my service and was told I'd receive a full refund of unused money app. They even gave me a "confirmation number". All I got refunded was app. I was lied to by their agent, and now they are offering me a new phone that I cannot use instead of a refund. Their customer service is terrible, and their policies are well hidden and deceptive. If I was a lawyer, I'd be filing a class action suit for breach of contract. I hope someone does!! Stay away from Virgin Mobile I have been mostly pleased with service from Virgin Mobile Canada.
I have a well priced plan and customer service is friendly. My only complaint is that when I leave the country and am roaming, I often have extra unwarranted charges on my bill. So you need to check every bill to make sure you are not overcharged when roaming. This, in my opinion, is unacceptable and should be fixed by the company. Hard to know where to begin Call centre is in the Philippines. Each time I call they lie. Upgraded the service plan and now don't receive texts. But of course they won't reduce the plan nor take money off except for a small one time deal. Then they tell you to call another department that has absolutely nothing to do with it.
No end of lies and constant frustration! This is for anyone who is considering Virgin as a cell phone carrier. I am in sales, and I know important and how detrimental these reviews can be. I have never written a bad review, but now I can't find enough review platforms to warn people. They were great at first, but as soon as they get you in a contract- your customer service and anything related to that will extremely decline.
Not one person in that company knows what another said- even with "notes on the file". You will repeat yourself times and still be in the same boat with nothing done. They will offer you lucrative plans to make up for terrible experiences and customer service, but will then retract them. This is literally the worst company I have ever dealt with.
Consider this a heads up and warning. I strongly suggest anywhere else but this company. You will get better reliability with a cup and string in the woods.
Old School still rules
Where do I start?? I just had a way better experience at Telus! I ported my cell phone over to Telus after the following negative experience with Virgin Know that you can do that. It was very easy to do and Telus gave me an excellent deal and seamlessly made it happen immediately. Virgin mobile internet stopped working properly about 2 months after I had it installed Service was SO intermittent!! I kept trying to explain that I have a heart condition and need wifi for an alarm system I had installed. I had to explain myself over and over and was passed from person to person about 50 times throughout this ordeal.
My neighbour, whose house the cord was also wrapped around tripped over it and fell. I called CCTS but they are not a punitive body. I literally had to drive to our local Bell office and ask a worker in the parking lot to come and check it out He then called his manager and lo and behold Aecon It took him one hour. October 30th the following fall!!
It was neglectful and blatant abuse of their own customer. My advice?? All this while my son was bedridden and just wanted to be able to watch TV and play Fortnite. For going on two months now, Virgin Mobile has been telling me that they've shipped me a replacement phone for one id purchased that would not respond to their Network.
They also told me they'd hold my payment on my account and apply it once I called to activate said device. Each time I've called the next person has told me nothing said prior had actually taken place. Each rep claimed to be going to escalate the issue. Each claimed issue was resolved. I spoke to a Grace, a Gavin. Got an order number.
Etc etc. Twice I was hung up on. When I simply asked for my money back they fought some more. Then agreed. Called back and got the same song and dance. Hung up on They all lie and feign ignorance. It's sickening. I support four children and a wife. They've robbed me and will not fix it. I'm currently seeking an attorney. I foresee a class action suit as I'm certain they've done this to others. My wife uses Virgin Mobile also. She rarely receives texts from others because the network is messed up and they refused to fix the problem for her either.
There are days each month with no service. They do not credit her for it. They blatantly take money and fail to provide the service. End of story. Do Not use or trust Virgin Mobile and if you know a good attorney send them my way! Old phone died and bought a new phone to replace it. Then they told me my new phone didn't work with my plan. I would have to upgrade. Tried to return the phone, but it had been too long. Tried to get it unlocked so I could use another carrier, but they won't because it hasn't been in service for at least a year.
The same day I activate the phone and find out the phone was not working. The same day on the 28th I call Virgin Mobile and they say there was a problem with the antenna in the area where I live. They want me to wait 2 day for the update with the antenna. After 2 day the still don't work. I call back and they say they going to send me a packet to send the phone back in 2 day.
Virgin Mobile Phones
I call Virgin Mobile today and now they say I can't return the phone because the warranty was expire today. A lot of year with this company, a lot of phone buy from this company and this is the way they pay me back. I am really upset. I write this while waiting for 37 minutes and ready to give up my money. Clueless customer service people and even worse supervisors. Stay away! I wanted to change carriers and use my current phone with the new carrier. I asked VM to unlock the phone an hour long phone call.
They agreed and then a week later the phone got an SMS notification that it was unlocked. I go to the storefront of the new carrier and when a SIM is inserted it says invalid. Sure enough, it says locked to only Sprint SIM cards in the settings app. I call again and am told, "If you got a confirmation it is unlocked," and there is nothing they can do.
I tell them it is not unlocked and the drone on the phone keeps repeating the same nonsense and I am apparently hallucinating and it really doesn't say "Locked to Sprint SIM cards". I ask to talk to a supervisor at which point I am put on hold for a half hour before being hung up on. They also kept my remaining balance. Worst company ever.
Mobile phone was disconnected. Son contacted Virgin following day "Day 2" of disconnection but they wouldn't explain or discuss with him even though on account as authority. I called Day 4, was told accounts not open on weekends. I called Day 5, had no explanation for the disconnection. Was contacted Day 6 and told account can't be reinstated, must move to Optus but will contact again with details. I called Day 6, was told waiting on approval to re-instate account.
No mention of moving to Optus. I called Day 7, still waiting on approval. I called Day 8, still waiting on approval, will be contacted by Day Received text message on Day 11 that I will be contacted in 3 days. Called at end of the day and told still have to wait another 3 days. Stuck in a contract with these invalids so can't move service or reconnect service with another provider as they won't let me take my number. No contact number for person who is meant to approve undo their mistake , do they even exist? No one can contact them, not even their colleagues. Just want phone reconnected.
Virgin Mobile has the most pathetic Customer Sales and then Billing is even more pathetic, as they are NOT sure on what the sales team has sold to the new Customer. Now, all my other International calls are covered under the min, but the calls from US are getting charged. This so pathetic and a complete exploitation of innocent customers who do not voice out.
I plan to move away from Virgin and get a new Service Provider soon. But before that I will get these charges reverted. I bought an iPhone from them. It got delivered with a crack screen. I sent it back. They took 3 weeks to refund my money.
Where to Buy
I was also promised money back for my plan card. Worse company. In August I finally got frustrated with a service that was not working for me and decided to switch to another carrier. I phoned Virgin Mobile to find out how much I owed on my contract. I paid the fees and canceled. I phoned customer service and needless to say it was an awful experience. I feel like Virgin Mobile is punishing me for switching carrier. I feel abused.
I would never encourage anyone to take a line with Virgin Mobile, they are horrible. The customer service is actually the worst I have ever had! I have been hung up on, and basically told the price I was given and promotions I was promised would not be honored. I would never recommend them to anyone. Virgin Mobile USA is a subsidiary of Sprint and offers prepaid plans for smartphones and basic phones. The company operates in countries outside the United States under different ownership. It has been in business since , and the U. They primarily offer unlimited plans, but custom pay-as-you-go plans may be available from select retail locations.
Music streaming: Data Packs: Lost phone protection: If customers lose their phone, they can contact Virgin Mobile to have their service immediately suspended. Once they have a new phone, they can have the remaining service time and data transferred to their new phone. Additional features: Interested customers can add several features to their phone for an additional fee, including mobile hotspot connectivity, visual voicemail and text-to-landline service. They can also add CallWatch, which alerts customers to calls likely coming from telemarketers, bill collectors or scammers.
International plans: Customers who regularly make calls to other countries can add international service to their plan for an additional monthly fee. Best for: Virgin Mobile is best for parents and budget-conscious customers. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions.
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Virgin Mobile Flip Mobile and Smart Phones | eBay
Krisztina of United Kingdom Verified Reviewer. How do I know I can trust these reviews about Virgin Mobile? I don't have a Best Buy where I live. So, where am I supposed to get a new one? The bigger question may be: Is Virgin Mobile still going to support them for a while or are they going to Smart Phones only? When I try to look for a new phone or even my plan on their websight, it just gives me a run around to some smart phone plan. I like my flip phone.
Hey there, Ardose! We no longer sell those devices, but if you find one from a third party we are still able to activate certain models. You can send us a private message with the MEID of a device if you find one and we can confirm it's compatibility with us. Sign In. Android Devices: Looking for prepaid flip phone. Turn on suggestions.
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